Do I agree to your Terms & Conditions when I purchase?

A: Yes. Any purchase, order, or use of our services confirms acceptance of our Terms.
A: You must be legally capable of entering into a binding agreement.

Can your Terms & Conditions change?

A: Yes. We may update Terms at any time without prior notice.
A: Continued use of our services means you accept the updated Terms.

Are your products safe for all aquariums?

A: Products are for aquarium use only and must be used as directed.
A: Compatibility is the customer’s responsibility.

Can results vary when using your products?

A: Yes. Results depend on tank conditions, water quality, and usage.
A: We do not guarantee specific outcomes.

Who is responsible for product usage?

A: The customer is fully responsible for correct usage and dosing.
A: Misuse or negligence voids any claims.

Do you guarantee live fish or shrimp?

A: No. All livestock is sold voetstoots (as is) without guarantees.
A: Survival depends on your tank conditions and care.

When does responsibility for livestock transfer?

A: Risk transfers once livestock leaves our premises or is shipped.
A: We are not liable after collection or dispatch.

Can I get a refund on livestock?

A: No refunds or replacements on livestock unless agreed in writing.
A: This includes deaths after collection or delivery.

When is my order confirmed?

A: Only once full payment has been received and cleared.
A: We may cancel or refuse orders at our discretion.

Can pricing change after I order?

A: Prices may change, but confirmed paid orders are honoured.
A: Errors in pricing may result in cancellation and refund.

What happens if there is a pricing mistake?

A: We reserve the right to correct errors and cancel affected orders.
A: A full refund will be issued if payment was made.

Are delivery times guaranteed?

A: No. Delivery times are estimates and may vary.
A: We are not liable for courier delays.

When does risk transfer for deliveries?

A: Risk transfers once the order is dispatched to the courier.
A: Customers assume responsibility from that point.

What must I do when receiving my order?

A: Inspect goods within 24 hours and report issues with proof.
A: Failure to do so means acceptance of the goods.

Can I return a product?

A: Only with prior approval and if unused, sealed, and resellable.
A: Returns must meet our conditions.

What products cannot be returned?

A: Opened goods, consumables, livestock, and custom orders.
A: These items are strictly non-returnable.

Will I always get a refund?

A: Refunds are at our discretion and may include fees.
A: Store credit may be offered instead of cash refunds.

Are you responsible for fish deaths or tank crashes?

A: No. All products are used at the customer’s own risk.
A: We are not liable for livestock loss or tank damage.

What is your maximum liability?

A: Liability is limited to the amount paid for the product.
A: We are not liable for indirect or consequential losses.

Can I claim damages from improper product use?

A: No. Claims resulting from misuse or incorrect application are rejected.
A: Users accept full responsibility for usage.

Can I cancel my order?

A: Orders cannot be cancelled once processed or dispatched.
A: Approved cancellations may include fees or store credit.

How do you handle my personal information?

A: Data is used only for order processing and communication.
A: We do not sell or share your information unlawfully.

Are custom orders refundable?

A: No. Custom or special orders are non-refundable.
A: Full payment is required upfront.

Can I use your website content or branding?

A: No. All content and branding remain our property.
A: Unauthorised use is strictly prohibited.

How are disputes handled?

A: Disputes must first be addressed directly with us.
A: Legal action follows only after attempted resolution.

Do you accept responsibility for damages or losses?

A: No. All products and services are used at your own risk.
A: We are not liable for any loss, damage, or livestock death.

What happens if I (the buyer) misuse a product?

A: Misuse voids any claims or liability against the Company.
A: All risks remain with the user.

Sale of Used Goods (Voetstoots)

• Any used or second-hand items sold by the Company are sold “voetstoots” (as is).
• All items are sold in good faith and are tested to be in working order at the time of sale.
• Clients are welcome to inspect and test items on our premises prior to purchase to satisfy themselves of the condition and functionality.
• No guarantees, warranties, or after-sale support are provided unless explicitly agreed in writing.
• By purchasing such items, the Client accepts the condition of the goods as inspected or presented at the time of sale.

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What am I responsible for as a customer?

A: Maintaining your aquarium and monitoring water conditions.
A: Ensuring correct product use and safe handling.

Are specials guaranteed?

A: No. Promotions are limited and subject to availability.
A: We may change or end them at any time.

Can I misuse the website?

A: No. Fraud, abuse, or hacking attempts are prohibited.
A: Access may be restricted if violated.    

How do refunds work?

A: Refunds apply only to unused, unopened products approved for return in original condition.
A: Returns are at the buyer’s cost; opened or used items are strictly non-refundable.