Tech Realms FAQ
Tech Realms
Frequently Asked Questions
FAQ'S
What services do you offer?
We provide IT support, repairs, hardware sales, diagnostics, and technical assistance for various devices and systems.
Do you guarantee that my issue will be fixed?
No. While we apply best practices and experience, not all issues can be fully resolved.
Do I need to pay upfront?
Yes, deposits or full payment may be required before work or orders begin.
What happens if additional work is needed?
Any extra work outside the original scope will be quoted and billed separately.
Do your products come with a warranty?
New products carry supplier/manufacturer warranties only. Used items are sold without warranty unless stated.
Can I test a product before buying?
Yes, testing on our premises is encouraged to confirm working condition.
Are second-hand items reliable?
All used items are tested and sold in good working condition at time of sale, but guarantees are provided.
Can I get a refund if I change my mind?
No. Refunds are not provided for change of mind or preference.
What if my new device is faulty?
The item will be assessed through the supplier. Refunds or replacements depend strictly on supplier approval.
Can I demand a full refund?
No. Refunds are only processed if the supplier approves a replacement or credit.
Are opened or used items refundable?
No. Opened, used, or tampered items are non-refundable.
Is my device guaranteed to be repaired?
No. Some faults may be complex or irreversible.
Can repairs cause additional issues?
In rare cases, underlying or hidden faults may appear during or after repairs.
Do you offer guarantees on repairs?
No guarantees are provided unless explicitly stated in writing.
Will my data be safe?
We handle devices with care, but clients must back up data. We are not responsible for data loss.
Do you offer data recovery?
Data recovery may be attempted but is not guaranteed.
How long will repairs take?
Timeframes vary depending on the issue, parts availability, and workload.
Do you offer urgent services?
Priority services may be available at an additional cost.
What do I need to provide?
Accurate information about your device, issue, and any prior work done.
What if I buy something incompatible?
It is the client’s responsibility to ensure compatibility before purchase.
How long do I have to collect my device?
Devices should be collected promptly after completion.
What happens if I don’t collect it?
Storage fees may apply, and uncollected items may be sold to recover costs.
Can I cancel after booking a service?
Yes, but charges may apply if work has already started.
Are deposits refundable?
No, deposits are non-refundable once work has begun.
Do you handle third-party warranties?
We assist where possible, but all warranties are subject to the supplier’s terms.
Are you responsible for third-party failures?
No, third-party products and services are outside our control.
How do I contact you for support?
Please use our official contact channels. We strongly recommend WhatsApp for the fastest response or email for formal queries.
Are you liable for damages or losses?
We are not responsible for indirect losses such as data loss, business loss, or downtime.
What happens if something goes wrong?
We will assess and assist within our scope, but liability is limited to the service or product provided.
Disclaimer
All products and services are provided in good faith. Tech Realms shall not be held responsible for any misuse, incorrect handling, or failure to follow advice or instructions. Use of all services and products is at the client’s own risk.