Graphic Forge

Terms and Conditions

Terms and Conditions

Introduction

These Terms & Conditions govern all graphic design services provided by the Company. By engaging our services, the Client agrees to be bound by these terms in full.

“Company” refers to the service provider (your business).

  • “Client” refers to any individual or entity requesting services.
  • “Work” refers to all design, concepts, files, and deliverables.
  • “Final Deliverables” refers only to approved and paid-for work.

All work will be carried out strictly according to the agreed brief.

  • Any requests outside the agreed scope will be treated as additional work.
  • The Company reserves the right to quote separately for additional requests.
  • No verbal agreements will override written confirmations.
  • All quotes are valid for 7 days unless stated otherwise.
  • Prices are subject to change based on scope adjustments.
  • Quotes are based on the information provided at the time.
  • A non-refundable deposit (50%–100%) is required before work begins.
  • Final files will not be released until full payment is received.
  • Late payments may result in:
  • Project delays
  • Suspension of work
  • Additional administrative fees
  • A limited number of revisions may be included (as per quote).
  • Additional revisions will be billed accordingly.
  • Major design changes or direction shifts will be treated as a new project or additional cost.
  • Timelines are estimates and not guaranteed.
  • Delays caused by the Client (e.g. slow feedback) will impact delivery dates.
  • Urgent work may incur rush fees.

The Client agrees to:

  • Provide accurate, complete, and timely information
  • Review and approve work promptly
  • Ensure all supplied content (images, logos, text) is legally owned or licensed

The Company is not responsible for errors resulting from incorrect information provided by the Client.

  • All concepts and preliminary designs remain the property of the Company until full payment is received.
  • Upon full payment:
  • The Client receives rights to the final approved design only
  • The Company retains the right to use work for portfolio and marketing purposes
  • Source/editable files are not included unless explicitly agreed and paid for.
  • Any fonts, images, or assets requiring licenses remain the responsibility of the Client unless otherwise agreed.
  • The Company is not liable for licensing violations related to third-party content.
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  • The Company will store files for a limited period (e.g. 7–30 days).
  • Long-term storage is not guaranteed.
  • Clients are responsible for backing up all final files.
  • The Company reserves the right to charge a retrieval or administration fee for any archived or backed-up work requested after the project has been completed.
  • Deposits are strictly non-refundable.
  • If a project is cancelled:
    • Work completed up to that point will be billed
    • No rights to unfinished work will be transferred
  • No refunds on completed and approved work. 
  • The Company is not liable for:
  • Any indirect, incidental, or consequential damages
  • Loss of income, business, or reputation
  • All services are provided “as is” without guarantees of business performance or results.
  • Designs may not be resold, altered, or redistributed without permission unless full rights are explicitly granted.
  • The Company reserves the right to revoke usage rights if payment terms are breached.
  • Once a design is approved by the Client:
  • The Company is not responsible for any errors (spelling, layout, etc.)
  • Any corrections after approval will be billed as additional work
  • The Company is not responsible for:
    • Printing errors
    • Colour variations
    • Material defects
  • Any print work is done at the Client’s own risk unless explicitly managed by the Company.

  • The Company shall not be held liable for delays or failure to perform due to events beyond reasonable control (e.g. power outages, internet failure, illness, natural disasters).

  • Official communication must be done via approved channels (e.g. email or WhatsApp).
  • The Company is not responsible for missed instructions sent through unofficial platforms.

  • All client information will be kept confidential unless disclosure is required by law or agreed upon for project execution.

  • These Terms & Conditions are governed by the laws of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

  • By proceeding with any service, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.

  • The Company reserves the right to refuse or terminate services at its discretion, particularly in cases of:

    • Abuse or misconduct
    • Non-payment
    • Requests deemed unlawful or unethical
  • Any used or second-hand items sold by the Company are sold “voetstoots” (as is).
  • All items are sold in good faith and are tested to be in working order at the time of sale.
  • Clients are welcome to inspect and test items on our premises prior to purchase to satisfy themselves of the condition and functionality.
  • No guarantees, warranties, or after-sale support are provided unless explicitly agreed in writing.
  • By purchasing such items, the Client accepts the condition of the goods as inspected or presented at the time of sale.

  • All services are provided in good faith based on client requirements and approvals. The Company shall not be held responsible for misuse, misinterpretation, or unauthorised use of any design, product, or service provided. The Client assumes full responsibility for how final deliverables are used in any application or environment.