Graphic Forge

Frequently Asked Questions

FAQ'S

What services do you offer?

We provide a full range of graphic design services including logos, branding, marketing materials, social media content, packaging design, and digital artwork. Custom requests can also be accommodated based on project scope.

Simply contact us via our official communication channels with your requirements. We will review your brief and provide a quotation. Once the deposit is paid, your project will be scheduled and started.

Turnaround times vary depending on the complexity of the project and client response times. We always aim to deliver efficiently, but timelines are estimates and not guaranteed.

Yes. A deposit is required before any work begins. The final deliverables will only be released once full payment has been received.

Most projects include a limited number of revisions as stated in your quote. Additional revisions or major changes will incur extra charges.

We work closely with clients based on the approved brief. If the design does not align with expectations due to unclear instructions, additional revisions may be required at an extra cost.

Yes, once full payment is received, you will own the final approved design. However, we retain the right to display the work in our portfolio unless otherwise agreed.

Source files (such as editable files) are not included unless specifically requested and agreed upon in advance. Additional charges may apply.

Once a design has been approved, any further changes will be treated as a new request and billed accordingly.

Delays in client feedback may affect project timelines. We are not responsible for missed deadlines caused by delayed communication.

Deposits are non-refundable. Refunds are not provided for completed or approved work.

Yes, but you must ensure you have full rights to use any materials provided. We are not responsible for copyright issues arising from client-supplied content.

We may use trusted third-party service providers where necessary to complete projects efficiently. However, we remain responsible for delivering the final agreed service.

Final files are delivered digitally via download link or email. Physical delivery is only available if specifically arranged.

Yes, urgent projects may be accepted depending on availability and will incur an additional rush fee.

Yes, support is available through our official communication channels. For fastest response, we strongly recommend WhatsApp or email.

We store files for 30 days only. Long-term storage is not guaranteed. Retrieval of archived files may incur a fee.

No. We provide design services only and do not guarantee business performance, sales, or marketing outcomes.

All communication should be done via official channels listed on our website or invoices. For fastest turnaround, WhatsApp is strongly recommended.

  • Any used or second-hand items sold by the Company are sold “voetstoots” (as is).
  • All items are sold in good faith and are tested to be in working order at the time of sale.
  • Clients are welcome to inspect and test items on our premises prior to purchase to satisfy themselves of the condition and functionality.
  • No guarantees, warranties, or after-sale support are provided unless explicitly agreed in writing.
  • By purchasing such items, the Client accepts the condition of the goods as inspected or presented at the time of sale.

All services are provided based on client instructions and approvals. We are not responsible for misuse, misinterpretation, or improper application of any design, product, or service provided. The client assumes full responsibility for how final deliverables are used.