Cosmic Treasures FAQ
Cosmic Treasures
Frequently Asked Questions
FAQ'S
How do I place an order?
Orders can be placed through our official platforms or by contacting us directly. Full payment is required to confirm your order.
When is my order confirmed?
Your order is only confirmed once payment reflects in our account.
Will my item look exactly like the preview?
Not exactly. Slight differences in colour, brightness, and placement may occur due to printing and screen variations.
Can I request changes after placing my order?
Changes are only accepted before production starts. Once production begins, no changes can be made.
Is the print placement always exact?
No. A ±5mm variation in alignment or positioning may occur due to printer setup. This is normal and not a defect.
What if my image quality is low?
We print what is provided. Poor quality images may result in lower print quality, and we are not responsible for this.
How long does production take?
Turnaround times are estimates and may vary depending on order volume and production factors.
Can delays happen?
Yes. Delays may occur due to production, suppliers, or couriers, and are outside of our control.
Do you use couriers or external suppliers?
Yes, we may use third-party providers where necessary.
Are you responsible for courier delays or damages?
We will always do our best to assist in resolving any issues that may arise with couriers. However, delays or damages caused by third-party services are outside of our control and we cannot be held liable.
In the event of any visible damage, the parcel must be documented, photographed, and/or video recorded before opening as proof for any claims. Failure to do so may affect our ability to assist further.
Do you offer refunds on customised items?
No. Customised items are non-refundable and non-returnable.
Can I return a non-custom item?
Yes, if the item is unused, unopened, and in its original condition. Return costs are for the buyer’s account.
Can I cancel my order?
Orders cannot be cancelled once production has started or once shipping has been booked.
What should I do when I receive my order?
Inspect your items immediately upon collection or delivery.
What if there is a problem with my order?
Any issues must be reported within 24 hours of receiving your order.
Who is responsible for spelling and design errors?
The customer is responsible for ensuring all details and artwork provided are correct.
Do you check my design before printing?
We may review designs, but final responsibility remains with the customer. We do not have an in-house copywriter to review or verify any wording provided.
How should I care for my product?
Follow normal care practices depending on the item. Avoid misuse or harsh conditions.
Are you responsible for damage after delivery?
No. We are not liable for damage caused after collection or delivery.
Can you guarantee delivery before my event?
No. We do not guarantee deadlines due to factors outside our control.
Are you liable for how products are used?
No. All products are used at the customer’s own risk.
Can you refuse an order?
Yes. We reserve the right to refuse any order or content at our discretion.
Are products quality checked?
Yes, quality checks are always performed before dispatch. However, due to the nature of machine-based production, minor imperfections may occur and products cannot be 100% identical or flawless.
Laser-cut items may also have a very small cut offset at the edges or finishing points, which is a normal result of the manufacturing process and not considered a defect.