Are you operating as a Business?

No, We are not a business or a walk in store. We are doing this as a hobby and operate as a hobbiest.

What does Tropic Fins Aquatics offer?

Tropic Fins Aquatics supplies aquarium products, fish food, accessories, and livestock for freshwater aquariums. Product availability may vary depending on stock and supplier conditions.

Do you guarantee results from your products?

No. All aquarium results vary based on tank conditions, water parameters, livestock compatibility, and user application.

Are your products safe for all aquariums?

Not necessarily. Customers are responsible for ensuring compatibility with their aquarium setup and livestock before use.

Do you provide aquarium advice?

Yes, general guidance is provided. However, all decisions and outcomes remain the responsibility of the customer.

Do you guarantee livestock survival?

No. Once livestock leaves our care, survival depends entirely on the customer’s tank conditions, acclimation process, and ongoing care.

Can I return live fish or shrimp?

No. Returns or exchanges on livestock are not permitted due to health, contamination, and biosecurity risks.

What if my fish die after purchase?

Tropic Fins Aquatics is not liable for any livestock losses after collection or delivery. Proper acclimation and tank readiness are the customer’s responsibility.

Can products harm my aquarium or fish?

Yes, if used incorrectly. Always follow usage instructions. All products are used at the customer’s own risk.

Is livestock checked before sale?

We aim to supply healthy livestock; however, no guarantees are provided due to variables beyond our control.

How often should I feed my fish?

Feed in moderation. Overfeeding can lead to poor water quality and livestock loss.

Can your fish food be used for all fish species?

No. Customers must ensure the selected food is suitable for their specific fish species.

Do you guarantee fish growth or colour enhancement?

No. Growth and colouration depend on multiple factors including diet, water quality, and genetics.

Do your products include warranties?

Only where specified by the manufacturer. No additional warranties are provided by Tropic Fins Aquatics.

Are your products authentic?

Products are sourced from suppliers; packaging and branding may vary depending on availability.

Are water treatments safe for fish?

Yes, when used as directed. Incorrect use or overdosing can cause serious harm or death to livestock.

Can I overdose treatments for faster results?

No. Overdosing is dangerous and strictly at the user’s own risk.

Do treatments fix water issues instantly?

No. Aquarium balance requires proper management and time.

When is my order confirmed?

Orders are only confirmed once full payment has been received and cleared.

Do you reserve stock without payment?

No. Stock is allocated strictly on a first-paid basis.

Can prices change without notice?

Yes. Prices may change at any time due to supplier or market fluctuations.

Do you offer delivery?

Yes, where applicable. Delivery timeframes are estimates and not guaranteed.

Who is responsible during shipping?

Risk may transfer once the order leaves our premises. Courier-related delays or damages are beyond our control.

Can I collect my order?

Yes, collection is available by prior arrangement. 

Do you accept returns?

Returns may be accepted for unused and unopened items, subject to approval. On customers courier cost.

Are refunds guaranteed?

No. Refunds are processed at our discretion and subject to product condition verification.

Do you offer custom-labelled aquarium products?

Yes, custom options may be available depending on the product.

Are custom products refundable?

No. Custom and personalised items are non-refundable once approved for production. 

Can you guarantee a successful aquarium setup?

No. Success depends on proper maintenance, correct setup, and ongoing care by the customer.

Do you test water or diagnose tank issues?

Guidance may be provided, but responsibility for tank health remains with the customer.

How should aquarium products be stored?

Store all products in a cool, dry place, away from direct sunlight, children, and pets.

Do aquarium products expire?

Yes. Always follow expiry dates and usage guidelines on packaging.

Who is responsible for product usage?

The customer assumes full responsibility for correct use, compatibility, and application of all products.

Can Tropic Fins Aquatics be held liable for damages or losses?

No. Tropic Fins Aquatics shall not be held liable for any loss, damage, or livestock death resulting from misuse, improper handling, or failure to follow instructions.

What happens if products are misused?

Any misuse is entirely at the customer’s own risk.